SIGNIFICANCE OF ISO 20000 / BS 15000

To ensure the quality, reliability and continuity of information technology services, a company needs to implement methodologies and tools.
Incorporating the principles of ISO 9001 and the major ITIL processes, ISO 20000-1 acts as a single framework for the delivery of an organisation’s Information Technology services.
When it works properly, an Information Technology Services Management system addresses the needs of customers and delivers tangible business benefits to a services provider. It defines quality as providing customer confidence, and concentrates on processes that are critical to meeting customer/user needs. ISO 20000 can be easily integrated with standards such as ISO 9001, ISO 14001, ISO 27001…, but adds value thanks to its specific IT characteristics.