The six essential steps include;
- Understanding and commitment of top leadership.
- Access to current information on customer needs - your critical data pool !
- A process management system to measure current performance and identify where to make improvements.
- Resources such as black belts and green belts trained to design and improve processes and to assist process owners.
- Ongoing management involvement and review to enforce process management, improvement, and design.
- Communications to ensure that customer focus and Six Sigma methods are embraced throughout the organization.
No comments:
Post a Comment