How much will it cost and how long will it take?

Every organisation is different so there can be no single answer. Your existing level of maturity in service management, the scope of the audit, the size of your company, the resources that can be dedicated to the certification programme will all impact on the time to gain ISO20000. For this reason, Fox will always recommend that organisations undertake an assessment of their current compliance before deciding on an accreditation plan: this produces a realistic and achievable approach which maximises the chance of early success.